SMART+ Connected Lighting FAQs

Learn about SYLVANIA SMART+ Connected Lighting Solutions

Phone: 800-lightbulb (544-4828)

Fax: 866-632-9674

Email: lightbulb@ledvance.com

FAQ

Your new WiFi bulb(s) work with the SYLVANIA Smart WiFi app, for more information click here.

No, WiFi Bulbs work only with Siri shortcuts in Apple Homekit. For more information click here.

This bulb is not for use in totally enclosed fixtures. For more information, click here.

Yes. The bulb will remember all settings until it is reset (by turning it on and off five consecutive times). Click here, for more information.

The new Bluetooth bulb(s) work with the SYLVANIA Smart Home app. Tp learn more about htis app click here.

SYLVANIA LIGHTIFY products have been rebranded as SYLVANIA SMART+. These lights, fixtures, and accessories will look and function similar to LIGHTIFY devices and will continue to work with existing partners. The SMART+ line also includes our new Bluetooth smart lighting products compatible with Apple HomeKit™, Amazon Alexa, and the Google Assistant™.

The SYLVANIA SMART+ line includes WiFi, Bluetooth and ZigBee products. To learn more about which products fit your needs and which work with your particular systems, check out our User Manuals.

Each system behaves differently. For troubleshooting tips regarding your specific product or system, visit our Instruction Videos

Our indoor SMART+ lighting products are damp rated. They can be used indoors in damp locations such as bathrooms but must be protected from direct contact from water. We also offer several outdoor, wet-rated products that can be used outdoors all year long.

SYLVANIA SMART+ products are dimmable via your compatible smart home app. They should not be used with in-wall dimming switches as these switches physically cut power to the lights and will cause them to flicker and malfunction.

We offer a two year warranty on our SYLVANIA SMART+ products. Please contact us at 1-800-LIGHTBULB or smart@ledvance.com so we can replace your product accordingly.

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